Privacy Policy

Absolutely. Since Bento Toys Wholesale sells both online and offline, supplies across India, and handles customer/order information, I recommend using a clear, professional Privacy Policy rather than a very short generic statement. India’s digital privacy framework now includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, with implementation being phased in; e-commerce businesses are also subject to the applicable consumer-protection framework.

Below is a website-ready version you can use.

Privacy Policy

Last Updated: 12 September 2026

At Bento Toys Wholesale, we respect your privacy and are committed to protecting the personal information shared with us when you visit our website, place an order online, contact us, visit our showroom, or purchase products from us offline.

This Privacy Policy explains how we collect, use, store and protect information provided by our customers, retailers, resellers, business customers and website visitors. By using our website or purchasing our products and services, you acknowledge the practices described in this Privacy Policy.

1. About Bento Toys Wholesale

Bento Toys Wholesale is engaged in the sale and wholesale supply of toys, games, educational products, outdoor toys, indoor games, ride-on products, children's products and related merchandise.

We serve customers through both online and offline channels and supply products to customers and businesses across India.

We value customer trust and take reasonable measures to keep personal and transaction-related information secure and confidential.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Delivery location
• Business or company details
• GST details, where applicable
• Order and purchase information
• Payment and transaction-related information
• Information provided when contacting our customer support team
• Product enquiries and quotation details
• Information provided through forms, WhatsApp, email or other communication channels
• Website usage information such as IP address, browser type, device information and basic technical information
• Any other information you voluntarily provide to us

We only seek information that is reasonably required for providing our products, services and customer support or for legitimate business and legal purposes.

3. How We Use Your Information

The information we collect may be used for purposes including:

• Processing and fulfilling orders
• Arranging product delivery
• Providing quotations and wholesale pricing
• Responding to enquiries and customer requests
• Providing customer support
• Processing payments and maintaining transaction records
• Generating invoices and other business documents
• Managing returns, replacements, warranties or service requests where applicable
• Communicating about orders, deliveries and important service updates
• Improving our products, services and website
• Maintaining business and accounting records
• Preventing fraud, misuse or unauthorized activity
• Complying with applicable legal, tax, accounting and regulatory requirements
• Sending promotional or marketing communications where permitted and appropriate

We do not use customer information for purposes unrelated to our business activities without an appropriate basis or permission where required.

4. Online and Offline Purchases

Bento Toys Wholesale operates through both online and physical/offline sales channels.

Information provided to us while purchasing products from our showroom, through telephone, email, WhatsApp, website or other business channels may be used for completing the transaction, providing customer service, maintaining records and fulfilling applicable legal and accounting requirements.

The same commitment to privacy and responsible handling of information applies to information collected through both online and offline interactions.

5. Payment Information

Where online payments are made, payment transactions may be processed through third-party payment gateways, banks or other authorized payment service providers.

Bento Toys Wholesale does not intentionally store complete debit card, credit card, UPI PIN, internet banking passwords or other sensitive payment authentication information on our own systems.

Payment-related information is generally processed by the relevant payment service provider in accordance with its own privacy and security practices.

6. Product Quality and Genuine Branded Products

Bento Toys Wholesale is committed to offering quality toys and genuine company-branded products sourced through appropriate business and supply channels.

Product information, brand names, images, specifications, availability and pricing may vary depending on the manufacturer, supplier, stock availability and applicable product updates.

We aim to provide accurate product information and a reliable purchasing experience to our customers and business partners.

7. Sharing of Information

We respect the confidentiality of customer information and do not sell or rent personal information to third parties for their independent marketing purposes.

Information may be shared with trusted service providers or business partners when reasonably necessary to provide our services, such as:

• Courier and logistics companies
• Delivery partners
• Payment gateways and financial institutions
• Website, hosting and technology service providers
• Accounting and business service providers
• Customer-support service providers
• Professional advisors where required
• Government authorities, regulators or law-enforcement agencies when legally required

Such sharing will be limited to what is reasonably necessary for the relevant purpose or as required by applicable law.

8. Protection of Personal Information

We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect information, we cannot guarantee absolute security of information transmitted over the internet.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website usage
• Improve website performance
• Provide a better browsing experience
• Understand visitor interactions with our website
• Support relevant analytics and marketing activities where applicable

You may be able to control or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms, manufacturers, brands or other external services.

Once you leave our website or interact directly with a third-party service, that third party's privacy policy and terms may apply.

We are not responsible for the privacy practices, content or security practices of independent third-party websites or services.

11. Marketing Communications

From time to time, we may contact customers or interested users regarding:

• New products
• Wholesale offers
• Special promotions
• Product availability
• Business updates
• Seasonal offers
• Other relevant Bento Toys Wholesale services

Where required, marketing communications will be provided based on applicable consent and communication requirements.

You may request that we stop sending promotional communications to you. However, we may continue to send essential transactional communications relating to orders, payments, deliveries, returns, warranties or other services you have requested.

12. Children's Privacy

Our products are intended for children and families, but our online services are generally intended to be used by parents, guardians, retailers, businesses and other adults.

We do not knowingly seek unnecessary personal information directly from children.

Parents or guardians who believe that a child has provided personal information to us unnecessarily may contact us so that we can review the information and take appropriate action where required.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions
• Providing customer support
• Maintaining business records
• Accounting and taxation requirements
• Handling disputes or warranty matters
• Preventing fraud or misuse
• Meeting legal and regulatory obligations

Certain transaction and financial records may need to be retained for longer periods where required by applicable laws and regulations.

14. Your Privacy Rights

Subject to applicable law and the relevant provisions coming into force, you may have rights relating to your personal information, including rights to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal data
• Raise a privacy-related complaint or concern

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

15. Business and GST Information

For wholesale transactions, customers or business partners may provide business information such as business name, GST details, billing information and other commercial information.

Such information may be used for invoicing, taxation, accounting, order processing, business communication and compliance with applicable laws.

16. Changes to This Privacy Policy

Bento Toys Wholesale may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable laws and regulations.

The updated version will be published on this page with a revised "Last Updated" date.

We encourage visitors and customers to periodically review this page.

17. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Bento Toys Wholesale
Email: sales@bentotoyswholesale.com
Alternate Email: prosoftblr@gmail.com

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate timeframe.

18. Our Commitment

At Bento Toys Wholesale, customer trust is as important to us as product quality.

We are committed to maintaining responsible privacy practices while providing quality toys, genuine branded products and dependable wholesale supply across India. Whether you purchase from us online or visit us offline, we aim to provide a secure, transparent and trustworthy shopping experience.